Mr. Howard Polo
Mr. Roger Polo
Polo Master Builder
12 School House Road
Morristown, NJ 07960
Dear Howard and Roger,
It is with great happiness
that I write today to congratulate you for a most outstanding
job! It is only now that our project is complete, that I realize
building a sizable addition to a current home is even more
complicated than building a new home. We are elated that our
choice, Polo Master Builder, was perfect!
Ours was a lengthy,
complicated project; a 4200 square foot addition, that needed to
be incorporated into every aspect of our existing home. It would
take about 14 months and we would be able to live on site during
the building. Submerging ourselves into half construction site
and half home site was a concern of mine. This fear quickly
faded as I met our project manager, the crew, and the
subcontractors involved with the project. First, the quality of
the work was outstanding, all paying special attention to both
large and small details, and just how their work fit into the
other’s work. Their sense of camaraderie among each other
enhanced our finished product. They also showed great respect
for the fact that they really were working at someone’s home.
They always had what they needed, never asked for anything and
before they left everyday, things were picked up, put away,
cleaned and swept. Having a dozen or so men working on site
could have easily been a nightmare. It was a pleasure!
It is easy to conclude why
building intricate, complex projects proceed so smoothly. It
starts with Howard and Roger. They are extremely talented and
knowledgeable. They approach each project decision with wise
concern for quality, attention to detail, and their client’s
desires. They were able to bring to reality a higher level of
design because they listen carefully to their clients. Roger has
meticulous accounting records, and monthly we were able to
account for every material and labor charge. If we ever had a
question, Roger was readily available to reach by phone, never
letting us hang on for days without answers. Above all things,
Howard and Roger have the highest level of pride, honesty and
integrity. They make decisions against some very high personal
standards. As our dream became a reality, John and I felt we
were not only in the most capable and dependable hands but also
did not have to concern ourselves with the added aggravations of
sloppy management, deceit and misrepresentation. This level of
integrity can be seen in all levels of Polo Master Builder
homes. The people and subs who are part of their organization
take great pride in their work, the display a mutual level of
respect for each other, and it is evident in the final product.
When I first read some
early recommendations for Polo Master Builder, I remember
reading a letter that stated the client would never even bother
to interview another builder if he were to build again. I took
those words as pretty crazy at the time. Surely, one would
always get comparisons for plans and seek advice from several
builders before starting a grand new design! I kept thinking
about that statement as the building progresses. Now, I
understand it.
Just recently, we
celebrated the completion of our addition. Family and friends
all joined us. It was an honor and a pleasure to Howard and Bev
Polo, Roger Polo, and John Song join us for the festivities.
What more can I say?
Most sincerely,
JJP